Prosthodontic Associates

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Communication Breakdown


May 18, 2021


Zoom Online Meeting

3 Core 1 CE Credits Online Lecture Description: In this interactive presentation, PLP staff will discuss and use case studies to address an inte...

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Communication Breakdown

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Course Description

3 Core 1 CE Credits

Online Lecture


In this interactive presentation, PLP staff will discuss and use case studies to address an integral component in delivering quality dental care: effective communication. From basic and advanced communication techniques, to guidance on avoiding communication pitfalls, the course highlights the value of communication which ultimately strengthens patient relationships.


Learning Objectives: At the end of the course, participants will be able to:

  • Understand the importance of effective communication within the context of dental care;
  • Describe basic and advanced communication techniques; and
  • Identify and prevent situations that may lead to miscommunication.




Dr. Hong received his DDS from the University of Toronto, with honours, in 1983. After graduation, he worked in public health, and started a general practice in Toronto. He also worked at Sunnybrook Hospital as a staff dentist for over 30 years. He continues in clinical practice and teaches dental students at U of T.

Dr. Hong began working for the College on a part-time basis in 2001 as a Monitoring Officer, joined the Professional Liability Program as a Senior Dental Consultant in 2016 and became the Assistant Manager - Dental in 2019.



Senior Professional Liability Advisor

Ms. Sonia Gregoris obtained her Hon. Bachelor of Arts Degree in Language Arts from the University of Toronto in 1982. She worked in the insurance industry as a multiple lines adjuster specializing in bodily injury and continued her education with the Insurance Institute of Ontario.  Ms. Gregoris has since obtained a Certificate in Alternate Dispute Resolution from the University of Windsor Law School.

Ms. Gregoris is a Senior Professional Liability Advisor and has been with the Professional Liability Program since 1993.



Tuesday May 18th, 2021, 05:30pm - 09:00pm


$125.00 plus taxes


Zoom Online Meeting


Please register online with us at Should you have any problems please email or call 1-877-920-7223. If you are a PACE Member please use your coupon code to receive the 50% discount on all Hands on programs and 100% discount on all lectures*. Should you not know what coupon code to use please contact us and we can resend all codes.
Please note that PACE cancellation policy does not give refunds unless your cancellation is received in writing 72 hours before the program is to take place if it is a lecture and 10 Business days prior for all hands on programs due to nature of those programs.

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