Communication Breakdown: It’s Always the Same
User Ratings -
3 Core 1 CE Credits
In this interactive presentation, PLP staff will discuss and use case studies to address an integral component in delivering quality dental care: effective communication. From basic and advanced communication techniques, to guidance on avoiding communication pitfalls, the course highlights the value of communication which ultimately strengthens patient relationships.
Learning Objectives: At the end of the course, participants will be able to:
- Understand the importance of effective communication within the context of dental care;
- Describe basic and advanced communication techniques; and
- Identify and prevent situations that may lead to miscommunication.
PLP is a program of the RCDSO created in the 1970s to administer malpractice protection for Ontario dentists.
In accordance with the RCDSO’s public protection mandate, PLP works to provide timely, reasonable compensation to patients injured as a result of dental negligence. To ensure funds are available for those patients and in order to protect the reputation of the profession, PLP vigorously defends any member whose care was appropriate and/or did not cause harm. PLP also promotes patient safety and responsible dentistry by providing individual and group risk management guidance to members.
Tuesday May 18th, 2021, 05:30pm - 09:00pm
Zoom Online Meeting
Please register online with us at paceeducation.ca. Should you have any problems please email firstname.lastname@example.org or call 1-877-920-7223. If you are a PACE Member please use your coupon code to receive the 50% discount on all Hands on programs and 100% discount on all lectures*. Should you not know what coupon code to use please contact us and we can resend all codes.
Please note that PACE cancellation policy does not give refunds unless your cancellation is received in writing 72 hours before the program is to take place if it is a lecture and 10 Business days prior for all hands on programs due to nature of those programs.