Fundamentals of Dental Assisting and Dental Business Administration of a Successful Practice *POSTPONED* (3 CDE CREDITS)
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Owning and managing a private dental practice in today’s competitive market is a demanding task. There are however practical and effective implementations that can help increase the overall efficiency and productivity both in the clinical and administrative realms.
During this lecture, several topics will be introduced and discussed ranging from effective treatment presentation, boosting treatment acceptance rate, streamlining office policies and processes, effective marketing techniques as well as team engagement and team building strategies.
- Learn the importance of evaluating the effectiveness of your clinical and business systems and easily implement improvement strategies.
- Learn how to utilize technology easily and readily to boost case acceptance, patient experience and daily clinical operations.
- Learn verbal and non-verbal communication skills and how to utilize these techniques to better engage with your patients and colleagues.
- Learn effective marketing strategies.
- Learn team building and motivational techniques.
Administration Division Manager, Prosthodontic Associates
Caroline has worked with and in support of dental professionals in administrative and managerial roles for over 15 years. Caroline is a graduate of the Dental Office Management program at the University of Toronto – Faculty of Dentistry and received her certification as a Dental Treatment Coordinator from George Brown College. Over the years, Caroline has undertaken a vast number of continuing education and certification programs to expand her knowledge in both dentistry and business.
Caroline is a firm believer in openly sharing knowledge, skill and experience with the dental community to help empower others in their respective careers. She is an engaging public speaker presenting at various conferences, study clubs and continuing dental educations centres. Caroline has lectured to diverse audiences across Canada, United States and recently Uganda on successful practice management topics such as effective communication, team building, traditional and digital practice marketing techniques as well as policy, process and procedure strategies.
Caroline is a content director and a regular columnist for a number of dental publications. She is a member of two Advisory Boards - Spectrum Young Dentist Journal and Women In Dentistry Work:Life:Balance Dental Journal where she holds positions of associate editor and columnist. She has authored and co-authored various publications for renowned dental fellowships including International College of Dentists, Academy of Prosthodontics, Global Prosthodontic Coalition and Journal of the Academy of Dentistry International.
Very passionate about philanthropic endeavours, Caroline volunteers her time both locally and internationally with various humanitarian initiatives. She is a Chief Operating Officer for the Build Your Smile Dental Foundation – a non-profit organization providing dental care to impoverished communities both locally and abroad. Caroline is a co-founder of the Foundation’s local initiative a non-profit dental program serving underprivileged women residents of Toronto shelters. She has also participated in multiple outreach and educational programs, traveling to Uganda, Africa as a volunteer and an educator with Bridge to Health Medical and Dental and the Build Your Smile Dental Foundation. Caroline is committed to progressive professional development and is currently studying towards a certification in Management of Non-Profit and Volunteer Sector at George Brown College in Toronto where she also holds the position as Ambassador of Alumni Relations. Caroline received The Annual Alumni Leadership Award from George Brown College and is the 2019 nominee for the Ontario Colleges Premier’s Award. Caroline also holds a position on the Board of Directors with the Ontario Dental Assistants Association.
CDA II, Certified Treatment Coordinator
Cheryl came to PA over 10 years ago, with a background in dental assisting. Cheryl is very passionate about the field of dentistry and has undertaken a significant number of continuing dental education courses and certificate programs over the years including certificates in Certified Dental Treatment Coordinator from George Brown and Dental Office Management from the University of Toronto.
Cheryl works diligently with PA’s humanitarian projects, locally with PA’s Phoenix Smiles helping women in rehabilitation and giving them a great smile! She has also traveled to Uganda, Africa as part of the dental outreach brigade.
Thursday September 13th, 2018, 12:00am - 01:00am
2300 Yonge Street #901
Please register online with us at paceeducation.ca. Should you have any problems please email email@example.com or call 1-877-920-7223. If you are a PACE Member please use your coupon code to receive the 50% discount on all Hands on programs and 100% discount on all lectures. Should you not know what coupon code to use please contact us and we can resend all codes.
Please note that PACE cancellation policy does not give refunds unless your cancellation is received in writing 72 hours before the program is to take place if it is a lecture and 10 Business days prior for all hands on programs due to nature of those programs.